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Support
Shipping Policies
We send an email notification once orders have been processed and prepared for shipment, typically within three days of receiving the order.
Shipping rates are automatically calculated and are based on the weight and dimensions of the package as well as the delivery location and speed selected.
Shipping times are relative to the date the order is shipped once it is processed, not the date the order is placed, and should be factored into the delivery date.
The order is charged at the time the order is placed and order processing begins. Orders can not be canceled once order processing begins, but please contact us as soon as possible if changes are desired. Orders shipping to addresses in Georgia are subject to state sales tax.
Exchanges/Returns
We desire your 100% satisfaction. We will exchange or refund any purchase that is within 30 days of the order placement date upon receiving either an exchange request for an undamaged/resalable item or a refund request for an unopened/resalable item.
Items that were received damaged will be replaced with an identical product upon receiving a replacement request that is within three days of the delivery date. Proof of damage (such as a photo) may be required.
Exchange or refund processing begins once a returned item is received in resalable condition. We solely determine whether a returned item is in resalable condition. We must receive a request by email before any item is returned to us, and the request must contain the order number. We will confirm the request via email with return instructions.
Shipping costs will not be refunded unless an item was received damaged.
Returns are not accepted for used, final sale, closeout, deeply discounted (> 45%), or promotional items.
Please allow up to three weeks for returns to be processed. An email notification will be sent once complete.
Customer Service
Please contact us with any questions or concerns via email. Our contact information can be found on the Contact Us page.
Messages may also be left on our monitored voicemail. Calls will be responded to the next business day whenever possible.
We are happy to assist.